FAQ

/FAQ
FAQ 2017-09-10T18:47:20-07:00
Do you ship internationally? 2015-11-19T12:45:47-08:00

Yes! We are happy to ship internationally. The customer is responsible for meeting all regulations for a foreign shipment. Upon request, Mistletoe-Carter Seeds will supply a Phytosanitary Certificate ($75.00) or Certificate of origin ($25.00).

Do you guarantee germination? 2015-11-19T12:46:31-08:00

On most seeds we guarantee 70% germination by a certified, independent germination laboratory. Certain species, however, have naturally lower germination and will have a different guaranteed germination rate.

How do you obtain your seed counts? 2015-11-19T12:46:39-08:00

We have seed counts for each individual lot. We use sophisticated counting machines and a statistical process co developed with the University of California, Santa Barbara which provides mean and standard deviations calculation for 1000 seeds.

What is a Trade Packet (TP)? 2015-11-19T12:47:06-08:00

Trade packets (TP) are based on germination and contain enough seed to produce 1000 viable plants.

Do you offer shipping insurance? 2015-11-19T12:47:25-08:00

Yes, All domestic packages shipped Federal Express will be insured for the value of the seed. Foreign shipments can be insured upon request.

How do I place an order? 2015-11-19T12:37:28-08:00

You may place an order phone, fax, email, mail, website, or using our order form in the catalog.

When are your seeds available? 2015-11-19T12:48:02-08:00

All seeds are subject to availability of crop. If possible, please order in advance. This improves our ability to plan for your needs. All orders are filled on a first order basis. Backordered items will remain on order for one year.

Is there a minimum order? 2015-11-19T12:39:37-08:00

Yes, a minimum order of $100.00 U.S is required on any one order. A $25.00 fee will be charged for all orders under $100.00 U.S.

What forms of payment do you accept? 2015-11-19T12:40:19-08:00

We accept Credit Cards (Visa, MasterCard, and American Express), Company & Personal Checks, Cashiers Checks, Money orders and Bank Wires. Any cost to execute Cashier Checks, Money Orders and Bank Wires are at the expense of the customer.

Do you have a payment terms other than COD? 2015-11-19T12:41:02-08:00

We offer net 30-Day Terms to Customers upon approval. If you would like to apply 30-Day Terms, please call or email us.

How will my order be shipped? 2015-11-19T12:48:24-08:00

Parcels will be sent via Federal Express for domestic orders and Express Mail Service for foreign orders unless otherwise advised by the customer.